Refund policy

Return and Refund Policy

Effective Date: 10/28/2026

1. All Sales Are Final

All sales are final. We do not accept returns or exchanges for merchandise purchased through our online store, except where required by applicable law or expressly authorized by us in writing.

Please carefully review product descriptions, specifications, dimensions, finishes, compatibility requirements, and installation requirements before placing your order. If you have questions about a product before purchasing, please contact us for assistance.

2. Special-Order Products

Special-order products, including items ordered specifically for a customer, customized products, and products sourced directly from a manufacturer or supplier, are nonreturnable and nonrefundable once the order has been submitted to the manufacturer or supplier.

Once a special order has been submitted, cancellation requests will be reviewed on a case-by-case basis. Approval is not guaranteed, and any approved cancellation may be subject to reasonable costs already incurred, including manufacturer cancellation charges, supplier fees, or other nonrecoverable expenses, to the extent permitted by law.

3. Stocked, Clearance, and Discontinued Products

Stocked, clearance, discounted, discontinued, and open-box products are final sale and are not eligible for return or exchange, except where required by applicable law or otherwise expressly authorized by us in writing.

4. Damaged, Defective, or Incorrect Merchandise

Although we do not accept returns for buyer's remorse or changes in preference, we want to address legitimate concerns involving merchandise that arrives damaged, is defective, or does not match the item ordered.

Please inspect your shipment promptly upon delivery. If your merchandise arrives damaged, is defective, or you receive an incorrect item, contact us as soon as reasonably possible at chimneyandfireplaceguys@gmail.com.

Please include your order number, a description of the issue, and photographs of the merchandise, packaging, and shipping materials when applicable. For freight deliveries, document visible damage on the delivery receipt before signing, if possible, and retain all packaging.

We will review the circumstances and determine an appropriate resolution in accordance with applicable law and any applicable manufacturer warranty. Depending on the circumstances, a resolution may include repair, replacement, or refund.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

5. Shipping and Delivery Issues

If an order is lost, not delivered, or materially delayed, please contact us so we can investigate and determine the appropriate next steps.

If we cannot ship an order within the time promised, or within the time required by applicable law, we will provide the legally required notice and options, including cancellation and a refund where required.

Shipping and handling charges are nonrefundable for ordinary purchases to the extent permitted by law. This restriction does not apply where a refund of shipping or other charges is legally required.

6. Order Cancellations

Please review your order carefully before completing checkout.

Cancellation requests must be submitted as soon as possible. Orders that have not yet been processed or submitted to a manufacturer may be reviewed for cancellation, but approval is not guaranteed unless required by law.

Orders that have been submitted to a manufacturer, entered into production, customized, or shipped generally cannot be canceled. If a cancellation is approved, any applicable nonrecoverable costs may be deducted from the refund to the extent permitted by law and disclosed in advance where required.

Nothing in this section limits a cancellation right provided by applicable law.

7. Manufacturer Warranties

Certain products may be covered by a manufacturer's warranty. Manufacturer warranties are separate from our return policy and are subject to the applicable warranty terms.

Please refer to the warranty documentation provided with your product or contact us for assistance locating the applicable warranty information.

This policy does not eliminate any warranty rights or other consumer protections that apply under law.

8. Refund Processing

If a refund is approved or required by law, it will generally be issued to the original method of payment unless otherwise required or permitted by law.

Processing times may vary depending on your payment provider or financial institution. Any refund will be processed within the time required by applicable law.

9. Statutory Rights

This policy is intended to be consistent with applicable Michigan and federal law. It does not waive any rights or remedies that consumers may have under applicable law, including rights relating to defective or misrepresented goods, applicable warranties, qualifying cancellation rights, or undelivered merchandise.